Being a fairly new host with Airbnb, this guest was a guest from hell. I not only allowed her same day arrival, she received access to the entire house and brought her dog. She demanded i respond to her within 10min. She demanded a night stand and lamp in a room with two overhead ceiling lights. She complained off light bulb watts. For someone wanting to sleep she needed alot of light. I have been an Airbnb guest many times before with good experiences and this lady was looking for more than sleep, but a companion. Airbnb don't require host to be present and it seems as if that is what she wanted. As far as the noise, it is an older home in the city of Cincinnati in a very nice historic area. There isn't stop and go traffic. EMT also turn off sirens traveling Belmont Ave at night, not to disturb residents. I have never had a noise complaint,even with guest that arrived after her. The home has been remodeled, new double pane windows installed , which she obviously didn't see. My listing pictures clearly shows windows next to bed. If noise was her REAL issue, since she travels with earplugs ,she had opportunity to book a room with no windows or stay in a hotel. At no point she was told she would receive a refund, after all she stayed and used the amenities. Worst this lady was so rude and negligent she left house keys outside of the home when she departed. Not in hand how she received it. Very irresponsible for an adult. Lesson for me to change my access policy to guest. She then threatened me for more money back than the small amount i was paid or she was going to Airbnb. Fortunately, I contacted them before she left because of how stressful this guest was being. Before becoming a host for Airbnb I have hosted guest and events. I wanted to share the nice home with others. Deborah is a guest that others should... BEWARE. I felt as if it was a scam. I am thankful Airbnb apologized to me for this horrible experience with this guest and informed her of how Airbnb works. They even agreed I had valid reason not to return any funds.