Jayne, thank you for renting my cottage. I am glad you enjoyed the pristine views of the lake and quiet atmosphere. The listing clearly states that bed sheets, towels and paper products are not provided by the owner. The listing also clearly states that check-out time is 11am. This allows me the time necessary to clean the cottage and make it ready - the same clean cottage you found upon check in - for the next guest. I understand that you removed your belonging, removed the trash and put the bed back in the place you found it by the time you left, but that was 11:45am, not 11am. I am happy to honor a late check-out, but I need to be made aware of it before I arrive and anticipate your 11am checkout. I think this is fair.
My refrigerator, as well as my AirBNB listing, clearly states the charges that one would incur if certain clean-up duties are not performed. These clean-up duties are supposed to occur before your check-out time of 11am. Upon arriving at 11am, I found garbage in the bin ($100 fee), dishes left on the counter and not put away ($50) and was delayed 45 minutes in cleaning ($50). These are all posted and non-negotiable.
I am sorry you consider these reasons for having an unpleasant experience, but quite frankly, they were all listed and you were aware of the charges and the check out time.