Gentilissimmo Jamie Hay,
I am very grateful for His "super" review our structure defined by her excellent.
We apologize for the precious time spent to reach us, as already said on his arrival, we tried to get in touch with her via email the day 02.16.2017, phone the CHECK-IN DATE 02/24/2017 day but unfortunately not it was possible because as you said had the phone not working, things happen !.
In stating that the exit of the A20 Caprileone Rocca there are road signs indicating that the road S.P. 157 for Longi is interrupted by work, with details of alternative routes, but this does not justify its grievance.
As for the lack of hot water, as you recall on arrival at the keys we have shown and verified all the accessories including the operation of the natural gas boiler which supplies over the hot water supply, including heating of the house .
We are sorry for this disruption but if she'd reported on time, during his stay we would definitely solved positively, because after her CHECK-OUT DATE 02/26/2017 the boiler was operating regularly.
Try to create the sensation of making our guests feel at home is the first order of our every action and we can see that sometimes, it's a really pleasing prize.
Sincerely, "Holiday house Nebrodi"
The owner Antonino Fabio