Great location94% of recent guests gave this home’s location a 5-star rating.
Great check-in experience94% of recent guests gave this home’s check-in process a 5-star rating.
Our cool, newly remodeled apartment, has exposed brick and lots of windows, giving it a warm and inviting vibe. Located in Casco Viejo which is Bilbao's Old Town, you'll be just a few minutes from the cities famous restaurants and bars.
Not suitable for pets
No parties or events
Not safe or suitable for infants (Under 2 years)
Check-in is anytime after 3PM
Check out by 12PM (noon)
Unfortunately, our experience was not a positive one. After pre-arranging a check in time with our hosts, and then updating our hosts when the bus from San Sebastian to Bilbao was running late, when we arrived there was no one to let us in. The hosts were completely uncontactable…
Response from Giselle And Gaizka:
Blair, since your review is not exactly accurate, I'm going to clarify some things so that everyone has a clear picture of the situation. First, as you know (but don't mention), my husband is a firefighter and was called into the station on his day off for a emergency. I was in London (without cellular service) and had no idea that there was even a problem. I've been doing airbnb for over three years and have never had a problem with any guest checking in, so I'm sure you can appreciate that this was just an unfortunate situation. Second, you were waiting outside for less than ten minutes when I contacted you, not a "few hours" as you say in your review. I always check in to make sure my guests are ok and you had arrived 10 minutes prior (since you were 2 hours late for check-in) Third, once notified, I immediately went in to high gear and booked you one of the nicest hotels in Casco Viejo, which was three times the nightly price of your airbnb room. I booked you a special room, overlooking the park and opera house and then picked you up the next morning at the hotel and dropped you off at the apartment so that you didn't have to walk. For you to say that the hotel was "basic" is simply not true. For you also to say that we didn't "appreciate" your situation, is also as you can see from our actions, not true. I understand that the situation was not ideal but we did our best to iron it out. I don't think anything we could have done would have made you happy. We never received a thank you or any sort of appreciation for our efforts from you or your wife. Instead you gave my husband the cold shoulder and were unpleasant to him during your stay. I'm sorry that you had such a poor experience, I also wish things had turned out differently. I hope you visit Bilbao again sometime and give it another try. It's a wonderful city and it'd be a shame for a situation such as this, to tarnish your experience of it. All the best, Giselle
Giselle & Gaizka were warm & welcoming hosts, & their apartment is delightful. Communication was easy & timely, with perfect tips about where to eat & how to get about the beautiful city of Bilbao. The apartment is in a great location, with easy access to the wonderful local mar…
Giselle and Gaizka are the most perfect, warmest hosts you could ask for ! Thank you for letting us stay in your gorgeous home. It was so comfortable, central to everything and Giselle and Gaizka gave us excellent recommendations regarding what to see,places to eat and how to com…
One of our best Airbnb experience. It is not common to see such a nice appartment. Great design. Very nicely decorated. Perfectly clean. Giselle and Gaiza have been very kind hosts and provided us with many useful advices. The location is almost perfect as it is a a few minutes a…
I'm riginally from Miami and was in Los Angeles for the last 7 years as an Airbnb host. I recently moved to Spain with my husband Gaizka, who is a Bilbaino :-) *we're both fluent in Spanish and English
Languages: English, Español
Response rate: 80%
Response time: within a day
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