thanks for a msg. I guess we took great pictures of the flat. Everything inside is acurantly described and photographed. The appartament downstairs is semibasement, which is written. If The guest does not read The listing, it is easy to remain dissapointed.
In May the heating is off, in The winter we use it... So no need to worry about that.
Ps: i Was on disposal for all your questions before arrival, (even repeating myself), gave you all answers and more in the moment of checkin, it is always a pleasure to welcome our guests. but pretending that i am guests personal receptionist is over any expectation. I offered myself to do a research for The taxi for you (ehi ch i did) and i sincerely did not have time for the call.
i think that claiming that we don't care for this reason is inaproppriate and offensive.
Next time,i reccomend you to see a map of The city that you plan to visit in order to choose an area that fits your needs best.