Hi Tommaso, I’m really surprised with your review!
You never mentioned something wrong while staying with us and looks quite unfair your review, nevertheless I’ll address every point:
- Shower being small: it’s a small flat therefore the small shower that is perfectly comfortable. The water doesn’t drains very fast due to being an historic building and naturally with not state of the art plumbing;
- Smelling mattress: I’ll ask our cleaning team to take a look, it’s a brand new mattress and never had a complain, if there’s something wrong with it we will provide a new one;
- Noise: it’s not a highway its a bridge and it’s referred that we provide ear plugs for the sensitive guests like you;
- Distance: you mentioned 30’ distance but you forgot to mention to where, it’s a 10’ tram or bus to downtown and 5’ to Belém as everyone can see using any maps application.
Hope this clears all the issues that you pointed out, it really makes me sad because after receiving more then 200 guests, without major complains, you are the first one that gave us such a negative and unfair review.