Comments on Sandie’s comments
Bingo, looking at the hundreds of comments you are among the very very few one swho were not happy about your stay. Here below is what I wrote after you left and then decided to be a nice guy and just to write my first comments. But as you have been feeling me "to pushing and controling" here are my first comments :
Although check-in time is after 4pm, Sandy & Wayne arrived at 12am as scheduled (I, most of the time, manage to be home when guests request to arrive before checking time to drop their luggage) and I personally went to the nearby bus station to get a ticket allowing them to keep their car in a parking spot along our street. I also offered tem to leave their have luggage in my study in order to prevent them to carry them to the second floor.
As they apparently read none of the files I sent them after their booking (instructions on how to reach La Belle Maison, a PDF book with photographs taken during my 22 years in the bush doing humanitarian work as well as explanations on what we are doing with the money earned through Airbnb, which is to support a school for AIDS orphans in the bush of Africa) they were pleased to see that they could use a fully equipped kitchen next to their room.
They also asked to have breakfast the next morning. When they were told during breakfast how much they owed to us, Wayne, in what I consider an impolite way, said that they came to a B&B and hence that the breakfast should be included in the price of the room.
Note that, as they finally did eat very little, I did not asked a single penny for their breakfast (which they could have made in the kitchen of the guests!)
I told Sandy and Wayne that if THEY WOULD HAVE READ the Airbnb announcement they would have seen in the description of La Belle Maison quote "A small kitchen with microwave, fridge and two hobs is available. If they so desire, we will be happy to prepare in our kitchen for our guests a breakfast (8 CHF) with homemade bread!". I told Wayne that, first, Airbnb homes are not just B&B but more family houses (at least this is how Airbnb started…) and that there is no reason for people who do not want to have breakfast to pay for it. I also mentioned that in Basel a simple coffee with a little roll will cost at least 7 CHF and that therefore the large breakfast, which we offer, is very cheap.
I must say that among the thousands of guests who have visited La Belle Maison only "grey hair" ones (like me!) who are coming from overseas (both sides of the Equator) are as picky as Sandy and Wayne were. This is a surprise to me as these hosts are those who can afford, like Sandy and Wayne, to travel weeks or months in Europe. Not to forget that a room for two persons at 60 CHF/night in a city like Basel (Switzerland) can be considered as very cheap especially when one knows that the price of similar rooms are generally more expensive in Italy or France were the cost of living is much lower than in Switzerland.
I am also surprised to see that the location of La Belle Maison did not received a five stars whereas on average we get the maximum for more than 90% from our guests. It is not our fault if Sandie and Wayne are unable to read a map before booking a room.
I would therefore suggest to people like Sandy and Wayne to book rooms either in a Youth Hostel or in a five stars hotel.