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Open Homes · Medical Stays
Host people in need of critical care and respite
Offer free, temporary housing to people who need a place to call home.
Partners and guestsPartners and guests
Nancy & Pearl from Fisher House
Partners and guestsPartners and guests
Open Homes · Medical Stays
Host people in need of critical care and respite
Offer free, temporary housing to people who need a place to call home.
Many people need to travel for medical reasons, and too often the cost of temporary accommodation can be a major barrier to accessing life-saving treatment or critical respite during recovery. Having free, short-term housing can help ease a patient’s financial concerns, while giving them the hope and energy they need to overcome illness.
That’s where the Open Homes community comes in. Hosts can provide a free and welcoming space for people to heal.

Your home can give someone the peace-of-mind they need to recover.

Your home can give someone the peace-of-mind they need to recover.

Many people need to travel for medical reasons, and too often the cost of temporary accommodation can be a major barrier to accessing life-saving treatment or critical respite during recovery. Having free, short-term housing can help ease a patient’s financial concerns, while giving them the hope and energy they need to overcome illness.
That’s where the Open Homes community comes in. Hosts can provide a free and welcoming space for people to heal.
Thank you very much! We laughed, danced, cooked, toured & we lived. It’s been a long time since we have lived.
Maria
Make-A-Wish guest
Thank you very much! We laughed, danced, cooked, toured & we lived. It’s been a long time since we have lived.
Maria
Make-A-Wish guest

How you’ll host

TREATMENT STAYS
Open Homes partners with non-profits like Fisher House Foundation and Hospitality Homes to help place patients near medical centres. During these stays, your role is to offer a comfortable space to stay while they or their loved one receives treatment at a nearby hospital.
Patients will be accompanied by their family or caregiver. They’ll also have a dedicated non-profit co-ordinator who offers them support throughout their stay. These stays are usually 1 to 2 weeks.
TREATMENT STAYS
Open Homes partners with non-profits like Fisher House Foundation and Hospitality Homes to help place patients near medical centres. During these stays, your role is to offer a comfortable space to stay while they or their loved one receives treatment at a nearby hospital.
Patients will be accompanied by their family or caregiver. They’ll also have a dedicated non-profit co-ordinator who offers them support throughout their stay. These stays are usually 1 to 2 weeks.
RESPITE STAYS
Open Homes partners with non-profits like Make-A-Wish to provide housing for critically ill children and their families who are granted a respite holiday. These trips can have a profound impact on their recovery. Your role will be to offer a welcoming space for the family to decompress and bond.
They’ll also have a dedicated non-profit co-ordinator who offers them support throughout their stay. These stays are usually 5 to 10 days.
RESPITE STAYS
Open Homes partners with non-profits like Make-A-Wish to provide housing for critically ill children and their families who are granted a respite holiday. These trips can have a profound impact on their recovery. Your role will be to offer a welcoming space for the family to decompress and bond.
They’ll also have a dedicated non-profit co-ordinator who offers them support throughout their stay. These stays are usually 5 to 10 days.
The coordinator from Hospitality Homes was lovely all around. She arranged for a family of four to stay in our place for one night. She was so friendly and easy to communicate with. She gave me all the information I needed about the family and let them know about our house rules, etc. The family was lovely too. It was a good experience all around.
Jennifer
Airbnb Host
The coordinator from Hospitality Homes was lovely all around. She arranged for a family of four to stay in our place for one night. She was so friendly and easy to communicate with. She gave me all the information I needed about the family and let them know about our house rules, etc. The family was lovely too. It was a good experience all around.
Jennifer
Airbnb Host

How it works

Marie
Paris, France
Born and raised in Paris, I am passionate about opening my space and providing a safe and comfortable environment.
1
Create a profile
You’ll be asked for basic details like your full name, profile photo, and email address. You can also share what inspired you to host.
Marie
Paris, France
Born and raised in Paris, I am passionate about opening my space and providing a safe and comfortable environment.
1
Create a profile
You’ll be asked for basic details like your full name, profile photo, and email address. You can also share what inspired you to host.
2
Create a listing
Tell us about where your space is located, how many people it can accommodate and when it’s available. If you’re already a host, you can choose an existing listing.
Entire home
A home to help
3 guests
Studio
2 beds
1 bath
Entire home
A home to help
3 guests
Studio
2 beds
1 bath
2
Create a listing
Tell us about where your space is located, how many people it can accommodate and when it’s available. If you’re already a host, you can choose an existing listing.
Hi Marie,
I work for a non-profit that provides support and resources to people as they seek treatment for a medical issue.
3
Respond to requests
Guests will message you if they think your place is a good fit, or you may be contacted by a non-profit that makes bookings on behalf of their clients. You can ask questions, agree on logistics and set expectations about the stay before anything is official.
Hi Marie,
I work for a non-profit that provides support and resources to people as they seek treatment for a medical issue.
3
Respond to requests
Guests will message you if they think your place is a good fit, or you may be contacted by a non-profit that makes bookings on behalf of their clients. You can ask questions, agree on logistics and set expectations about the stay before anything is official.
4
Get ready to host
Our team is here to support you if you have any questions as you get ready for your guest’s stay. We’ll provide you with resources and answers to commonly asked questions. You can also communicate with the non-profit or guest if you have any questions about their upcoming stay. Patients will typically be accompanied by their family or caregiver, and will also have a dedicated non-profit coordinator who offers them support throughout their stay.
4
Get ready to host
Our team is here to support you if you have any questions as you get ready for your guest’s stay. We’ll provide you with resources and answers to commonly asked questions. You can also communicate with the non-profit or guest if you have any questions about their upcoming stay. Patients will typically be accompanied by their family or caregiver, and will also have a dedicated non-profit coordinator who offers them support throughout their stay.
The Airbnb Open Homes programme has helped Hospitality Homes serve more guests - the ones who often end up on our wait list - by providing free Airbnb stays for up to two weeks at a time when family resources - mental, physical and financial - are depleted.
Marianne Jones
Executive Director, Hospitality Homes
The Airbnb Open Homes programme has helped Hospitality Homes serve more guests - the ones who often end up on our wait list - by providing free Airbnb stays for up to two weeks at a time when family resources - mental, physical and financial - are depleted.
Marianne Jones
Executive Director, Hospitality Homes

How we support you

We know this can feel like a big commitment. That’s why we do our best to offer resources and protection before and during a stay.
24/7 phone support and resources
You’re not in this alone. In addition to Airbnb’s 24/7 customer support team, you’ll have access to a specialised team for any questions about an Open Homes reservation.
Reimbursements for property damage
Though accidental damage is rare, we understand you may need protection. The Host Guarantee will reimburse every host for property damages up to $1,000,000 USD.

Your questions answered

What is Open Homes?

Open Homes connects people with a free place to stay in times of need. The idea for Open Homes came from Airbnb hosts in 2012. After Hurricane Sandy hit New York, hosts decided to offer their homes for free to neighbours who were forced to evacuate. Inspired by their generosity, Open Homes became an official part of Airbnb.

Since then, it’s expanded to support evacuees, relief workers, medical patients, refugees and asylum seekers. We partner with trusted non-profits like Mercy Corps, the International Rescue Committee, and the Bone Marrow & Cancer Foundation to develop the programme and connect their clients with a free place to stay in times of need.

Open Homes stays are always free for the guests. Some hosts choose to host Open Homes stays for free by signing up with the Open Homes community. If you haven't signed up to host guests for free on Open Homes, you'll still receive your usual payment for your listing when you have an Open Homes booking. Airbnb waives all service fees for these reservations.

Who can host on Open Homes?

Open Homes hosts have many of the same expectations as regular Airbnb hosts. Hosts must meet Airbnb’s hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All hosts and guests are required to uphold Airbnb’s community standards.

Almost anyone can sign up to be an Open Homes host. The listings available on the site are as diverse as the hosts who list them, and you can post shared spaces, private rooms, or entire homes. Find out more about home types to see how to describe your space.

Sometimes a staff member from one of our nonprofit partners will book on behalf of their client and may have additional requests based on their client’s needs. In these cases, the nonprofit staff member will communicate with the host ahead of time to make sure your space is a good fit.

Who is eligible to book on Open Homes?

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees and asylum seekers.

Disaster relief

In the aftermath of a disaster, there is a critical need for temporary housing. You can help your community rebuild by offering a place to stay to neighbors who have had to flee their homes, as well as relief workers deployed to help. In this instance, people affected by the disaster and relief workers have the ability to search for and book an Open Homes listing directly for themselves.

In order to book, guests must confirm that they’ve been impacted by the disaster or are a relief worker responding in an official capacity. They also agree to our Community Standards and the Airbnb Terms of Service.

Learn more about Disaster relief stays.

Medical stays

Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. As a host, you can offer someone the comfort and space they need to recover. In this instance, guests can search for and book an Open Homes listing directly for themselves, or a nonprofit staff member may make the booking on their behalf.

Learn more about Medical stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. You can support them by offering a comfortable space at a critical time. In this instance, guests can only be booked on Open Homes by a nonprofit staff member making the booking on their behalf. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

If you are eligible, you must have a verified account on Airbnb in order to book on Open Homes. To create your account, go to airbnb.com and click Sign Up. You’ll be asked to verify your birthday, email and phone number, as well as upload a government issued ID. You might also be prompted to upload a payment method - this is simply for account verification, you will not be charged for an Open Homes reservation.

How to search for Medical or Refugee stays:

  1. Once you’ve been referred to Open Homes by a trusted nonprofit partner, go to Airbnb.com.
  2. Enter your destination, travel dates, and number of guests.
  3. Click Search.
  4. If you want, use the filters (for example, number of bedrooms) to narrow your options. Click More Filters to see all available filters.
  5. Scroll through the listings or use the map to find listings in the location you want.
  6. Click on a listing to open it. To learn more about it, read the description, check the available amenities, review the House Rules, and see reviews that other guests have left for the host.
  7. Contact the host to ask questions.
  8. If you’re ready to book, request to book the listing.

How to search for Disaster Relief Stays:

  1. Visit the Open Homes Disaster Relief Page.
  2. Select the Option Find A Place to Stay.
  3. Select the Disaster Event you are impacted by.
  4. Select Find Housing.
  5. Use the filters (for example, number of bedrooms) to narrow your options. Click More Filters to see all available filters.
  6. Scroll through the listings or use the map to find listings in the location you want.
  7. Click on a listing to open it. To learn more about it, read the description, check the available amenities, review the House Rules, and see reviews that other guests have left for the host.
  8. Contact the host to ask questions.
  9. If you’re ready to book, request to book the listing.
  10. You’ll be required to complete an additional step on the booking page to confirm your eligibility for Open Homes.

Once the reservation is accepted by the host, you’ll receive a confirmation email as well as the listing address and host’s phone number. If questions arise before check in, use the Contact host link to keep in communication with the host.

Learn more about Airbnb’s guest standards.

How do I prepare for Open Homes guests?

Whether you signed up to host for free on Open Homes or have received an Open Homes booking request, here are a few things to keep in mind to help you prepare for your guests:

  • Communicate clearly
  • Try to learn about their needs and how you can help make their stay more comfortable
  • Unlike regular guests on Airbnb, Open Homes guests are often traveling due to unexpected and difficult circumstances. Remember that everyone responds differently and has different needs
  • Make sure you’re accessible to your guests and easy to communicate with
  • Explain the check-out time and process to your guests beforehand. Include your expectations about cleaning the listing, if any

Hosting an Open Homes stay can be different across programs. Many guests referred by a nonprofit will have the support of a staff member throughout. You can learn more on our dedicated sites:

Learn more about Airbnb’s hosting standards.

How do I contact support for Open Homes?

A dedicated support team is available to all hosts, guests and nonprofit partners for issues and questions related to Open Homes reservations 7 days a week, from 9am to 5pm Pacific Standard Time. Contact us by emailing openhomessupport@airbnb.com. Airbnb’s community support specialists are also available 24 hours a day, 7 days a week.

What to do if you feel unsafe during a stay

If you encounter an emergency situation, or if your personal safety is threatened during a stay, contact local police or emergency services immediately.

If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

Before the start of the stay, you can also read our safety tips.

Join a community that wants to give back in a new, more personal way.

Have questions?
Find answers in our Help Centre or contact us.
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