How cancellations work for stays
For stays under 28 nights, hosts can choose which cancellation options to offer guests. For stays of 28 nights or more, the Long Term cancellation policy automatically applies.
- Free cancellation until 24 hours before check-in (time shown in the confirmation email).
- After that, cancel before check-in and get a full refund, minus the first night and service fee.
For a full refund, the guest must cancel at least 24 hours before the listing’s local check-in time (shown in the confirmation email).
If the guest cancels less than 24 hours before check-in, the first night and Airbnb service fee are non-refundable.
If the guest arrives and decides to leave early, the nightly rate for the nights not spent 24 hours after cancellation are fully refunded.
Note: Guests won’t get a refund of the Airbnb service fee if they’ve received 3 service fee refunds in the last 12 months or if the cancelled reservation overlaps with an existing reservation.
Frequently asked questions
Do guests get a refund of the cleaning fee?
The cleaning fee is refunded if the guest cancels before check-in.
Can guests get a refund if the listing isn’t what was expected?
We’ll help guests find a new place to stay or issue a refund if the listing is inaccessible, unclean, unsafe, or if there’s an animal present that the host didn’t mention in the listing description. Learn more
Can guests get a full refund if the host can’t or won’t fix an issue?
Guests should contact us within 24 hours of finding the issue. In qualifying cases, we will cancel a reservation and issue a refund.
What if a guest needs to cancel because of an emergency?
We may be able to issue a refund if a guest has to cancel because of an emergency. Learn more
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.
What if I’m not sure what my reservation’s cancellation policy is or the policy doesn’t appear here?
We occasionally let hosts try new policies that we’re testing. Always refer to your reservation details—accessible for the cancellation policy that applies to your particular stay.