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Changes, cancellations and refunds

Sometimes things come up and either you or your guest has a change of plans. To keep things running smoothly, here’s helpful info on how to cancel, what happens if you do and how to use the Resolution Centre.
  • How-to

    If your guest cancels

    If your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so you can host other guests.
  • How-to

    How a Host cancels a booking

    You can cancel a reservation as a Host, but if the check-in time is within 24 hours, the option to cancel online may not be available.
  • Community policy

    Host cancellation policy

    Because cancellations can disrupt guests' plans and impact confidence in the Airbnb community, there are penalties applied for Host cancella…
  • How-to

    Modifying a reservation as a Host

    You can submit a change request to your guest. If the guest accepts, the reservation will be updated.
  • How-to

    Responding to a guest’s trip change request

    If your guest wants to change the details of their confirmed reservation (e.g. shorten their trip or add nights), they should send you an al…
  • How-to

    Refund your guest

    How you refund a guest depends on whether it’s before or after their trip.
  • How-to

    How the Resolution Centre helps you

    The Resolution Centre lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in rea…