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Troubleshooting

Communicating with your Host

  • How-to

    Contacting Hosts

    If you want to find out more about a listing, Host or experience before booking, you can message the Host on Airbnb.
  • How-to

    If your Host is not responding

    Once you have a confirmed reservation, you’ll find the Host’s phone number in the message thread for your trip.
  • How-to

    Getting charged for damage

    If you, someone you invite or a pet are responsible for damage during a stay, let your Host know right away.
  • How-to

    How to read and send messages

    You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or…

Itinerary and reservation help

Post-trip help