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    COVID-19 update
    To find cancellation and refund options, go to your dashboard. Reservations eligible under our extenuating circumstances policy may be cancelled before check-in without penalties or impact to your Superhost status.

    What should I consider when offering internet access to guests?

    If you add internet or wireless internet as an amenity, your listing will appear when people search or filter for places with internet.

    It may be useful to tell guests that if they use your network, they agree to use it only for legal purposes and they promise not to use it for illegal uploading, downloading, or other illegal activities.

    We encourage hosts to use wifi safety best practices:

    • Create an encrypted (ex: WPA2) guest network, and only share that password with guests after they’ve confirmed their reservation
    • Store your router and modem in a secure, locked location in your home that guests can’t access
    • Create strong passwords for your router and modem, and change them often
    • Routinely check your router and modem for software updates
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