What is response rate and how is it calculated?
Your response rate and response time measure how quickly and consistently you respond to enquiries and requests. You can view your response rate on your Dashboard in the Pending section.
Calculating response rate and response time
Your response rate is the percentage of new enquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days. Your response time is the average amount of time it took you to respond to all the new messages in the past 30 days.
If you’ve received fewer than 10 new message threads in the past 30 days, your response rate and response time will be based on the 10 most recent message threads from the past 90 days.
The response rate to determine Superhost status is calculated differently and is based on your responses over the past 365 days.
Improving response rate and response time
To improve response rate and response time, do the following within 24 hours:
- Accept or decline reservation requests
- Pre-approve or decline trip requests
- Reply to new messages from guests
Responses after 24 hours count as a late response, which will decrease your response rate and increase your response time. Your response rate can impact your position in search results.
Your response rate and response time aren’t affected by follow-up messages between hosts and guests. You don't have to send the final message in a conversation to maintain your response rate.