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Community policy • Host

Expectations for services and experiences involving cosmetic and wellness activities

Cosmetic and wellness activities include activities such as massages, manicure/pedicure services, hairstyling, fitness classes, yoga, hikes, and sports. Hosts are responsible for ensuring they provide safe and high-quality services and experiences involving these activities. This includes adhering to any applicable laws or regulations and the following rules:

  • Keep it clean: Maintain a hygienic and clean environment for the activity. Clean, disinfect, and sterilize all surfaces, linens, instruments, and equipment before and after each guest. Use personal protective equipment (PPE) where appropriate, such as gloves and masks.
  • Properly store products: Store products and chemicals in appropriate containers at the correct temperature.  
  • Provide clear requirements: Disclose any requirements for the activity, including age minimums, activity level, and skill level. 
  • Make reasonable adjustments: Ensure that facilities and services are accessible to guests with disabilities as appropriate. Learn more about our expectations for reasonable adjustments in our Accessibility Policy
  • Provide instruction: Provide proper training and instruction before and during physical activities to promote safety.
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