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How-to

Send photos in a message

Once your reservation is confirmed, you can share photos in messages with your host or guest. Whether you want to share additional photos of your place with your guest or show your host the condition of their place at check-in or checkout, photos can be a valuable part of the communication process.

Note: Videos can’t be sent through messages. If you need to share a video, you can upload it to a file-sharing platform and send it as a link in messages.

Send photos in a message

Photos can only be sent after a reservation is confirmed.

Send photos on desktop

  1. Click Messages and select the message thread
  2. Click Image icon next to message field
  3. Select and attach an image file

Policies to adhere to when sending messages on Airbnb

Please keep in mind that using email and messaging must comply with our Off-Platform Policy. You shouldn’t use email or messaging to ask for guests’ contact information before they book a stay, or misuse their contact information.

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