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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after 15 July, check back here on 15 June 2020 for an update.

    Why isn't a reference appearing on my profile?

    References are no longer active. However, if you already had references, they will remain on your profile, but won't be displayed publicly.

    A reference is statement on your profile from friends, family members, and colleagues that helps guests become comfortable staying with you. References are different from reviews, which hosts and guests write after a completed trip, and referrals, which let you earn credit for inviting people to Airbnb.

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