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How-to • Host

Create and send quick replies to guests

Save time sending common messages to guests by creating quick reply templates. Your templates can be personalized with details that dynamically fill in guest, reservation, and listing details.

The benefit of quick replies

Having a set of customized quick replies can make hosting more efficient. Both you and your co-hosts can set up your own quick replies. And for even more convenience, we’ve developed suggested quick replies, a feature that uses AI to suggest one of your existing quick replies to help answer common guest questions for homes and experiences.

You can use scheduled quick replies to send your messages automatically, based on a trigger, like a new reservation, check-in, or checkout.

Create a customised quick reply

Create a quick reply on desktop

Click Messages, then click Message settings
Click Quick replies
Click Create
If you have multiple listings, you can select the hosting type for the template
Name your template
Write your message and insert details to customise it
Review your template, selecting the listing(s) you want to apply it to and whether you want to schedule it
Click Save

Setting the language of the template only affects how your details are translated. Your messages will be auto-translated to your guest’s language when they view it.

Note: Airbnb messages, including quick replies, have a limit of 4,000 characters. If your message is longer than 4,000 characters, please split your message into multiple quick replies in order to meet the character limit.

Use quick replies to save time

Different guests often ask hosts the same questions. You can reuse your answers—and respond rapidly every time—by setting up quick replies in Messages.

Quick replies are short message templates that address specific topics. You create them ahead of time to send when you’re chatting with a guest. We’ll even start you off with a few quick replies based on the messages that are commonly sent to guests. You can fully customize any quick replies created for you by Airbnb.

You can personalize these templates by inserting details. These placeholders pull information from both your listing and your guest’s reservation, like your house rules and their name and check-in date. You’ll need to have the corresponding information completed in your listings, including some of the optional info areas, or else the detail will display as unavailable in the message.

You can also schedule them to share information automatically at specific moments, like the day before check-in.

Personalize information with details

Details are shortcuts that are personalized to your guest or listing whenever they’re used in a message. You’ll need to have the corresponding information completed in your listings, including some of the optional info areas, or else the detail will display as unavailable in the message.

The full list of details for quick replies

Use a quick reply

Use a quick reply on desktop

Click Messages, and select the message thread with the guest
Click the quick reply icon next to the message compose box
Select the reply you want
Make any additional edits and then click Send

Edit a quick reply

Edit a quick reply on desktop

Click Messages, then click Message settings
Click Quick replies
Select the message you want to edit
Make your changes and then click Save

Delete a quick reply

Delete a quick reply on desktop

Click Messages, then click Message settings
Click Quick replies
Select the message you want to delete
Scroll to find and then click Delete template

Learn about how you can schedule quick replies to be sent to guests after events like new reservations or check-ins.

Did this article help?

How-to • Home host
Confirming amenities
Guests are more likely to consider a place to stay when listing details are accurate and meet a basic level of professional finish.
How-to • Home host
Create scheduled quick replies and send them to guests automatically
Hosts can save time by scheduling quick replies to automatically send based on triggers, like a new reservation, check-in or checkout.
How-to • Home host
Add sleeping arrangements to your home listing
Go to sleeping arrangements and add the number and types of beds.

Get help with your reservations, account and more.