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How to book an emergency stay through

In order to book an emergency stay through, you must meet eligibility requirements and be approved.

Applying for a stay

Disaster relief

In some instances following a disaster, activates a platform which allows local Hosts to offer their space for free to those impacted. When the platform is activated, people in crisis can request emergency housing through a dedicated website for the event.

If you have been impacted by a disaster

If emergency housing is available through, you’ll see an article in Airbnb’s Press Room with information about the event and a link where you can submit a request.

You’ll need to log into or create an Airbnb account, confirm your address, answer a few questions, and agree to Airbnb's Community Standards and the Airbnb Terms of Service.

After you submit your request

We may get in touch to check on additional details. We aim to review all submissions within 24 hours. If we can’t verify your information or it doesn’t meet our eligibility criteria, we’ll send you an email to let you know.

Relief workers

Relief workers must be referred by an nonprofit partner, as it’s not possible for individuals to apply for relief worker housing.

Refugee housing

To be approved for refugee housing, you must be referred by a nonprofit partner. Learn more about the nonprofits that partners with on

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available stays. Here are a few tips to keep in mind:

  • Read the email invitation carefully. It’ll outline how to book a stay and the dates for which you can book.
  • Make sure the place is a good fit. Check the listing details—number of bedrooms, amenities, and photos.
  • Make sure your stay meets the program requirements. If it doesn’t, it'll be canceled according to the Host's cancellation policy.
  • Need more info? If you have any questions, click or tap Contact host on the listing page.

Only book an stay once you receive an invitation in order to ensure that service fees are waived and any discounts are applied.

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