The meeting spot was easy to find. We started on time. We were in a group of 3. There were two push bikes and one electric assist bike - perfect for us, our daughter enjoyed the electric bike. The bikes were in good condition and pleasant to ride.
The tour was flexible, and we were able to suggest the things to see that were important to us. The pace was chill, mostly flat plus some descents. The cycling was easy and felt safe despite some of it being on the road.
Highlights: going to places you would never have visited without a guide, seeing local areas with few tourists, finding places to visit later and gaining understanding of local traditions.
Excellent communication, warm and welcoming, great English language.
Certainly one of the best things we did on Tokyo. There's no better way to experience cities than on a bike.