You may be eligible to claim compensation from Airbnb in relation to a booking that you made between 1 January 2018 and 30 August 2021 following legal action by the ACCC in Australia.

Airbnb has established a secure Claims Portal that is hosted by Deloitte Financial Advisory Pty Ltd (Deloitte) and is available here: http://www.airbnbclaimsportal.deloitte.com.au/

You will receive an email from Deloitte which contains important information about your eligibility for compensation and a unique registration number to access the Claims Portal. Please read the email.

If you have questions you can contact Deloitte’s dedicated support team by sending a message via the enquiry form on the Claims Portal. You can also contact them at 1800 931 206 if you have questions or are having difficulties accessing the Claims Portal. Deloitte’s operators are online between 9:00 AM and 5:00 PM AEST, Monday to Friday (excluding Victorian Public Holidays).