For Hosts in Australia and New Zealand who connect with software partners
API Troubleshooting Guide
Airbnb works with leading software providers globally, and we want to make it easy for you to connect with them.Here are some of the frequently asked questions that we receive from Hosts. If you do not find what you are looking for here, please contact your representative from your channel manager for more assistance.
FAQ's
Related to Software Connected Listings on Airbnb
My rates and calendar are incorrect.
As all rates and availability on Airbnb are pushed through your channel manager, please contact a representative from your respective channel manager for assistance. Their contact details can be found at the bottom of this page. This sync problem can sometimes be an integration issue between Airbnb and your software. Hence, once this is raised to your channel manager's representative, they should be able to contact Airbnb's API tech team to find a solution.
Why can't I connect Airbnb to my software?
Make sure you are logged into the correct account while you add Airbnb as a channel in your software on a separate tab in your browser. If you are unable to do so or locate Airbnb in your list of channels, please contact your software partner and they will be able to sort it out for you. Their contact details can be found at the bottom of this page.
Why am I getting an error and can't map my rate plans across?
Each listing needs to meet a minimum requirement for your software to successfully push it to Airbnb. Contact a representative from your respective channel manager for assistance. Their contact details can be found at the bottom of this page. They would be able to read the error messages on your behalf.
My listings are under the "Failed to Import" tab on Airbnb.
- Go to your Listings tab in your account.
- You will see a "fix issue" button beside the listing that has failed to import. Go through the process of fixing the issue.
How do I switch Channel Managers?
To switch channel managers, you should first disconnect your listings from your channel manager, and then disconnect your Airbnb account from it after.Disconnecting listings from channel manager:Go to your Listings pageSelect listings by ticking on the tick-boxes on the left of each listingClick on "Edit Selected" on the top right of the pageA left panel will pop up. Scroll to find Sync SettingsClick on DisconnectDisconnecting Airbnb account from channel manager:Go to your Account SettingsSelect Privacy and SharingUnder Services, click on "Remove Access" found beside your channel manager
I have duplicate listings that have been created after I connected them with my software.
This is probably because you did not merge your listings after connecting them to your software. This is a mandatory step for when you have an existing manual listing on Airbnb, and you are connecting it to your software. You would need to merge both listings together to prevent having duplicates for the same listing. This will not be done automatically as you would need to log in to complete this step before you hit publish. We would advise to delete the new listing and restart the listing connection process if you encounter this issue.
List of Software Partners in ANZ
Homhero
1300 246 980support@homstar.com.au
Newbook
1300 744 458support@newbook.cloud
Guesty
+61 2 8520 1076team.anz@guesty.com
Resonline
+61 7 5668 2540support@resonline.com
RMS
+61 3 8399 9462support@rmscloud.com
STAAH
+61 4 0832 6646+64 9480 8184support@staah.com
HiRUM
+61 7 5574 4990info@hirum.com.au
Resly
+61 7 4080 1506 support@resly.com.au
SiteMinder
NZ: 0800 452 450AU: 1300 736 198support@siteminder.comOnboarding Guide
Sherlock
+61 2 4324 4929support@sherlock.com.au